Privacy Policy

What's new in this version

• Clarified language in the Privacy Rights section.
• Updated "Who does PickFlick share or sell Personal Data with?" to include the PickFlick activity that you share based on your account visibility and activity settings as well as sharing/sale of certain Personal Data to third parties.
• Nothing changes for PickFlick Accounts created before March 20, 2025 unless you change your preferences here.
• If you are a new user and created an account after March 20, 2025, you can update your preferences here.
• The types of data that we may share has not changed
• We do not and will not collect information about content or titles in your personal media library or what you've played.
• Personal media users: we do NOT, and will not, share or sell any information about the content and titles on or your use of a personal media server.
• Consent is required by all PickFlick Accounts created before March 20, 2025 for the sale of their data.
• Updated the rights available under applicable US state laws.
• Added explanation for how PickFlick treats universal opt-out mechanisms.
• The chart regarding US state laws is updated to reflect the sale of certain Personal Data to third parties.
• Miscellaneous typographical and grammatical corrections.

We care about the privacy and protection of personal data. We strive to be transparent in our data collection practices while providing you with a service that you love and trust. This Privacy Policy sets forth our personal information processing policy which explains how we collect, use, and share personal data about you, and also when and how you can control what we collect and do with it. Our Privacy Policy applies to the data collected through products and services provided by PickFlick GmbH and its affiliates including PickFlick, Inc., (together, "PickFlick"), which include our websites, apps, embeddable widgets, media streaming services, and all other PickFlick-branded software and services (collectively, our "Services"). This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the PickFlick.xyz website. If we make any material changes to the Personal Data that we collect and/or how we use it, we will first obtain your consent before applying any of those changes. You are advised to consult this Privacy Policy regularly for any changes.

Your PickFlick Privacy Rights

You have the right to unsubscribe from PickFlick emails

In your PickFlick Account Settings, click "Manage emails" from the "Email Subscription Settings" and select "Unsubscribe from ALL" and click "Update Preferences" to unsubscribe from our emails. In the alternative, from any PickFlick promotional email, click the "unsubscribe" link and follow the steps in the previous sentence. Please note that you cannot opt out from receiving all PickFlick communications, including administrative messages, service announcements, and messages regarding the terms and conditions of your account.

You have the right to know the Personal Data that PickFlick has collected

After verifying your identity, PickFlick will provide you with a copy of Personal Data associated with your account. Click here to submit this request or email us at privacy@pickflick.xyz.

You have the right to have PickFlick delete the Personal Data that it has collected

After verifying your identity, PickFlick will delete Personal Data associated with your account except that we may retain archived copies as required by law. Keep in mind that this option will result in the full deletion of your PickFlick account itself (including any subscriptions associated with that account such as PickFlick Pass). The account will no longer be accessible once you do so. Click here to submit this request or email us at privacy@pickflick.xyz.

You have the right to set your preferences for the sharing and selling of Personal Data associated with your account

Click here to set your preferences.

You have the right to select which cookies we may use when you visit the PickFlick website

Click here to update your preferences.

You have the right to limit what activity data is sent from your PickFlick Media Server

• Crash reports. In your PickFlick Media Server Settings, click "General" and uncheck the box next to: "Send crash reports to PickFlick" to disable sending crash reports to PickFlick.
• Push notifications. In your PickFlick Media Server Settings, click "General" and uncheck the box next to: "Push Notifications" to disable notifications to your devices which could contain information about the contents of your personal library.
• Optional playback data and PickFlick Media Server/Library data. For more information about the types of data PickFlick collects from the media server, please see "What information does PickFlick collect from my PickFlick Media Server?"

What Personal Data can PickFlick collect?

"Personal Data" is information that we collect that: may identify you as an individual; is reasonably associated with you; or is defined as such under applicable laws or regulations. The below lists reflect the data we require to complete the purposes listed later in the Policy ("Why PickFlick collects it"). Data listed as "optional" is not required and you provide that data (and any other data) voluntarily.

Account Information (Required)

• Email address
• Username
• Password (encrypted)
• Account creation date
• Account status
• Subscription information and billing details
• Payment method information (processed securely by third-party processors)

Profile Information (Optional)

• Display name
• Profile picture
• Bio or description
• Location
• Language preferences
• Media preferences and watch history
• Content ratings and reviews
• Social media connections (if you choose to link accounts)

Usage Information (Required for service functionality)

• Device information (device type, operating system, browser, screen resolution)
• IP address and approximate location
• Usage patterns and preferences
• Service interactions and feature usage
• Error logs and crash reports
• Widget usage and embedding data
• Streaming quality preferences and bandwidth usage
• API usage and integration data
• Session duration and frequency of use

Technical Information (Automatically collected)

• Browser type and version
• Operating system and version
• Device identifiers (when necessary for service functionality)
• Network information and connection type
• Performance metrics and analytics data
• Security and fraud prevention data

What information does PickFlick collect about my activity on the Services?

We collect information about how you use our Services, including:

• Pages visited and features used
• Search queries for movies, TV shows, and content
• Content interactions (likes, shares, comments, ratings, playlists)
• Device and browser information
• Performance and error data
• Communication preferences
• Widget embedding and usage statistics
• Streaming session data (quality, duration, device type, bandwidth usage)
• M3U/XML file processing and management activities
• API calls and integration usage
• Content recommendations and personalization data
• Social features and sharing activities

When does PickFlick collect Personal Data?

We collect Personal Data when you:

• Create an account or register for our Services
• Use our Services (automatically collected)
• Contact our support team or submit feedback
• Subscribe to our newsletters or marketing communications
• Participate in surveys, promotions, or beta testing
• Interact with our social media accounts
• Embed our widgets on your website or application
• Upload or process M3U/XML files
• Stream media content through our platform
• Share media with friends and family
• Make purchases or subscribe to premium services
• Use our API or integrate with third-party applications
• Report bugs or technical issues

Why does PickFlick need Personal Data?

We use Personal Data to:

• Provide and maintain our Services
• Process transactions and manage accounts
• Send important service updates and notifications
• Improve our Services and develop new features
• Provide customer support and technical assistance
• Ensure security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Personalize your media streaming experience
• Optimize widget performance and functionality
• Process and manage M3U/XML file uploads
• Provide content recommendations and discovery features
• Analyze usage patterns to improve user experience
• Conduct research and development
• Send marketing communications (with your consent)
• Handle legal disputes and enforce our terms

Who does PickFlick share or sell Personal Data with?

We may share Personal Data with:

• Service providers: Companies that help us provide our Services (hosting, analytics, payment processing, content delivery networks, email services, customer support platforms)
• Legal requirements: When required by law, court order, or government request, or to protect our rights, property, or safety
• Business transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy
• Consent: When you explicitly consent to sharing
• Content providers: When necessary to provide streaming services (with your consent)
• Partners and affiliates: With trusted partners who help us provide and improve our Services
• Emergency situations: When necessary to protect public safety or prevent harm

Important: We do NOT sell your Personal Data to third parties for marketing purposes without your explicit consent. We do NOT share information about your personal media content or viewing history with third parties. We do NOT share your M3U/XML file contents or personal media library information with third parties.

Where does PickFlick store Personal Data?

Your Personal Data is stored on secure servers located in the United States and may be processed in other countries where our service providers operate. We implement appropriate safeguards to protect your data regardless of where it is stored. Media content and M3U/XML files are processed and stored according to your privacy settings and our security protocols. We ensure that any international data transfers comply with applicable data protection laws.

How does PickFlick protect Personal Data?

We implement industry-standard security measures to protect your Personal Data, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls and multi-factor authentication
• Employee training on data protection and privacy
• Incident response procedures and breach notification protocols
• Secure widget embedding protocols
• Protected media streaming channels
• Regular security audits and compliance monitoring
• Data backup and disaster recovery procedures
• Secure API access and rate limiting

Data Retention and Deletion

We retain your Personal Data only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your Personal Data, except where we are required to retain certain information for legal, regulatory, or legitimate business purposes.

Does PickFlick collect information from children?

Our Services are not intended for children under 13 years of age. We do not knowingly collect Personal Data from children under 13. If you believe we have collected information from a child under 13, please contact us immediately. If you are between 13 and 18 years old, you may only use our Services with the involvement and consent of a parent or guardian.

What about external links and services?

Our Services may contain links to third-party websites or services, including content providers and streaming platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any Personal Data. When you click on external links, you leave our Services and are subject to the privacy policies of those external sites.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences. Some features of our Services may not function properly if cookies are disabled.

US State-Specific Rights Disclosures

Depending on your state of residence, you may have additional rights regarding your Personal Data:

• California (CCPA/CPRA): Right to know, delete, correct, and opt-out of sale/sharing
• Virginia (VCDPA): Right to access, correct, delete, and opt-out
• Colorado (CPA): Right to access, correct, delete, and opt-out
• Connecticut (CTDPA): Right to access, correct, delete, and opt-out
• Utah (UCPA): Right to access, delete, and opt-out
• Other states: Additional rights may apply based on your location

International Users

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

What information does PickFlick collect from my PickFlick Media Server?

PickFlick understands that you have personal content that you store using the PickFlick Media Server software ("Personal Content").

PickFlick collects the following Personal Data from your PickFlick Media Server: email, IP address and username.

PickFlick does NOT share information about your Personal Content with third parties.

PickFlick does NOT collect:

• Content titles of your Personal Content.
• Filenames EXCEPT those that may be collected through optional crash reports.
• Metadata for Personal Content (e.g., information about the specific file, cover art, subtitles, running length, etc.) EXCEPT to customize viewed content syncing to enhance your account or if you have enabled metadata matching capabilities in which case such data will be anonymously sent to us or you have integrated with a third-party control or playback mechanism that requires us to access your metadata to play the relevant content.
• Data transferred through the PickFlick Relay Service. If you use the PickFlick Relay Service to connect or stream your Personal Content to another device, we will transfer the data necessary to perform the service. All such traffic is encrypted from end-to-end in a manner that makes it impossible for PickFlick or the PickFlick Relay Service to decrypt or view any data.
• M3U/XML file contents or playlist data unless explicitly shared by you.
• Viewing history or playback statistics of your personal content.
• Any content stored on your local media server.

Widget and Embedding Privacy

When you embed PickFlick widgets on your website or application:

• We may collect basic usage analytics to improve widget performance
• We do not collect personal information from your website visitors unless they interact with the widget
• Widget interactions are subject to the same privacy protections as our main Services
• You are responsible for ensuring your website's privacy policy covers widget usage
• Widget data is processed in accordance with this Privacy Policy
• We may use cookies or similar technologies to enhance widget functionality

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the PickFlick.xyz website. For significant changes, we may also send you an email notification or display a prominent notice on our Services. Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: